Ancient Mariner Terms and Conditions

updated:January 2015

ANCIENT MARINER FURNITURE reserves the right to change these terms and conditions from time to time without prior notice to you and the changes will take place on the day they are posted. Any such changes will be posted on our website.

TRADE ACCOUNTS
Ancient Mariner is a trade only supplier and requires evidence of business trading before supplying any potential customer. Please complete our Ancient Mariner Application Form, (which can be found on our website). We reserve the right to reject any application that is felt not ‘bona fide’ trade.


PRODUCT DESIGN
From time to time it may be necessary to change the design of items. The majority of our furniture is hand crafted and therefore sizes are offered as a guide. We reserve the right to change specification without prior notice.


PAYMENT
Payment is strictly by COD, all new accounts are required to pay pro-forma by either cash, debit/credit card or BACS. (unless prior arrangement has been agreed).  We accept all major credit cards except American Express. Please note a £10.00 charge will be incurred for unpaid/returned cheques.

DELIVERIES
Our minimum invoice value for England, Wales and Scotland is £500.00 + VAT. Generally we use our own transport (Scottish Highlands and Ireland exceptions) Please advise of any issues, restricted delivery times etc. Our drivers are unaccompanied and may require assistance with heavier items. All deliveries to Ireland will incur a 5% surcharge towards the cost of delivery. Minimum invoice value is £500.00.

COLLECTIONS
There is no charge for you or your representative to collect your order from our warehouse. The collection must be booked in with the relevant warehouse the day before the collection. On booking in identification of the representative is required for instance vehicle registration number or courier company name. Your representative is deemed to be any person authorised to collect the goods on your behalf including any courier authorised by you.

RETURNS /DAMAGES/ DISCREPANCIES
All items on delivery must be inspected immediately and any damaged goods or discrepancies be reported within 48 hours.
Upon receipt of such information we will decide the appropriate action to take regarding replacement.
Goods are not accepted by us for return without prior consent and the appropriate collection documentation.
Goods that are collected by you or your representative must be inspected before loading. Once the goods have been accepted by you or your representative we accept no responsibility for damage or discrepancies including but not limited to faults deemed to be manufacturing faults.

CANCELLATIONS
All orders must be cancelled in writing via email and only prior to dispatch.


CASH AND CARRY/ SHOWROOM VISITS

Our warehouse is open for cash and carry collections Monday – Friday from 9am to 3pm.
Please contact prior to arrival to confirm.


INFORMATION ABOUT US AND HOW TO CONTACT US
If you have any questions or if you have any complaints, please contact us by telephoning our customer service team at:-

Tel :-         01254 820600   
Email :-   marinerfurniture@btconnect.com
Post :-      Ancient Mariner Furniture Co, 37, Bradyll Court, Brockhall Village, Old Langho  Lancashire BB6 8AS
We will confirm receipt of any such notice by contacting you in writing by return.

 

HOW WE MAY USE YOUR PERSONAL INFORMATION
We will use the personal information you provide to us to:

  1. provide the products
  2. process your payment for such products
  3. inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us in writing.
  4. provide you with access to your own account on our website.
  5. We will not give your personal data to any other third party.


COOKIES
To give the best experience our website uses small text files known as cookies. These files are used to remember settings you choose and for the anonymous tracking of visitors. If you do not wish to have these installed please use your browser settings to tell our website not to add these files.


GENERAL INFORMATION
All drawings, photographs, illustrations, dimensions, weights etc., have been provided by us in the belief that they are as accurate as reasonably possible, due to the handmade nature of our products slight tolerances may apply. We cannot be held responsible for colour variations or misinterpretations.

We reserve the right to alter any specification or finish without prior notice.


Like anything natural, Ancient Mariner furniture has a distinctive character which will only get better with age. Each piece has gone through a lengthy process in construction and is purposefully aged to give it even more character. We don’t try to hide irregularity…. In fact we think it give each piece that unique look!